The Telecom Regulatory Authority of India (TRAI) has issued a regulation that telecom operators will need to compensate users for call drops. This regulation will come into effect shortly. According to this regulation, the telecom operators will have to pay 1 rupee for each call drop. The regulation will also mention that not more than 3 calls will be compensated in a single day.
According to the latest TRAI report, the call drop problem during peak hours has almost doubled in the last one year. Communication and Information Technology minister Ravi Shankar Prasad had said that the central government is very much serious on the call drop issue, right from the beginning and the inquiry is going on for the last five to six months on call drops. He also added that the telecom department is monitoring the situation across the entire country, and even BSNL is working to improve the situation. He had said that the TRAI had been directed to penalise any operator encouraging call drop.